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Customer Helpdesk

Riyadh, المملكة العربية السعودية

Short summary of the job: As a Customer Helpdesk, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.

Responsibilities

Help customers with their use of Odoo Business Apps

Solve functional problems by investigating

Engage with our visitors and leads (Livechat)

Ensure customers' satisfaction & Improve customers's experience

Contribute to the improvement of our product & all documentation

Side projects (recruit and onboard new colleagues, give training, ...)

Challenges

IT & Business Affinity

Customer oriented

Autonomous and fast learner

Arabic Specker & Fluent in English

Must Have

Good knowledge of business processes

Technical knowledge